CUSTOMER SERVICE/ CALL CENTER / BANKING



Sherelle V.
Daniels



408 Abner Road #A12



Spartanburg, S.C
29301



864-431-2144



Sdaniels@advanceamerica.net



 



Objective:



 Results driven and
customer oriented professional offering 7+ years Customer Service experience.
Quality- focused team player providing exceptional track record in maximizing
productivity, building alliances, exceeding objectives and goals while
strengthening communication.  Adaptable
leader who thrives in a fast paced environment.



 



Experience:



 



ADVANCE AMERICA                                      
             Spartanburg, SC                                   2014-present



Ensure integrity of all customer
documentation, assisted with customer loan inquiries, recommend and sell
products and services to meet customers’ needs, provide exceptional service and
support to customers, relates well to all levels of employees and management
and is able to appropriate and effective relationships ensure all Federal, and
State laws are followed, knowledge of the current and new company products such
as E advantage, Mercury and  TLO
systems  in order to assist with customer
inquiries



 



CANON BUSINESS SOLUTIONS                                   Burlington, N. J                                   
  2013-2014



Provided exceptional customer service to
major companies, extensive knowledge of all printing equipment and office supply
variable, handled high volume Contract Supply fulfillment calls, mail, email,
and faxes professionally, efficiently and accurately, processed customer care
tickets and RMA’s  utilize Oracle
applications to accurately research, analyze, log and track customer issues
through resolutions worked directly with Credit and Collections, Data
management , warehouse and contracts dept. 
to minimize customer related issues, utilized strong communications and
research skills to help customers understand the financial aspect of their
invoices



 



 



TD BANK CALL CENTER                                                      Mt. Laurel, N.J                                                                2005-2012



Insurance
Apprentice Program
worked hand in hand with licensed insurance agents, document
claims, paperwork, phone calls, mailing and filing paperwork.



Customer Service Rep
assisted customer with account inquiries, transferring funds, opening new accts
by phone, soliciting TD Bank credit cards to potential candidates, unlock/reset
online accts while following strict security measures, exceeded expectations of
monthly goals opening new accts by phone assisted with coaching new employees,
voluntarily attended every Lunch and Learn that was offered by the company in
order to gain more knowledge



 




  • High
    School diploma

  • Certified
    in Computer Administration

Proficient in Word, Excel, Power point, Outlook, Office



Trained/knowledge in TLO



  • ID#: 87736
  • Location: Spartanburg, SC , 29301

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