I am actively seeking long term employment that is both career-oriented and able to offer eventual advancement where I can utilize my current knowledge and skills.
Broome High School 2004
University of South Carolina Upstate
2009 |B.A. English
Dean’s List 2008
Skills: 10yrs+ Customer Service
5yrs Management Experience
Manager October 2015 – Current
First Cash Financial | 1407 W.O. Ezell Blvd Spartanburg South Carolina 29306
Manager- Supervises and coordinates all loans and sales in accordance with state law while ensuring a pleasant and helpful customer service experience that promises repeat business. The manager is also responsible for delegating and overseeing the timely completion of everyday tasks such as cleaning, ordering of supplies, online accounts, and inventory audits. Other tasks include the hiring of new employees and sale’s consultants and providing comprehensive training, and maintaining a professional atmosphere uniformly across all site departments and off-site venues. (Tent Sales, Job Fairs, Training courses) The Manager maintains a stable production-oriented schedule, employee record keeping, and recommendations for dismissal.
Assistant Manager-Third Key. May 2011-October 2015
Assistant Managers represent the strongest sales and loan brokers and act as manager-on-duty when the store manager is absent the sales floor. Leading by example assistants provide floor and team leadership and help maintain a client friendly atmosphere. Like Managers, Assistants are responsible for Opening and Closing Duties, All cash counts and transfers, monitoring payroll, and loan and merchandise handling. Under the Managers supervision the Assistant oversees all loan renewal calls, customer satisfaction calls, and administration of online services.
Champions Club- Top Ten Percent of Sales Consultants per Market Manager every quarter.
Store of the Month- Largest Improvement per Quarter over Last Year in Market
Top Gun- Highest Sales, Loan Balance, Service Fees, and Acquisitions in 2013-2015
Customer Preferred Broker 2014-2015