Document Control Specialist

Company Name:
American Credit Acceptance
The Document Control Specialist at American Credit Acceptance is responsible for processing all collateral files in a timely and accurate manner based on evaluation requirements. Identify category of each collateral file. Review automotive loan documentation for completeness and compliance with state and federal laws as well as adherence to corporate policies and procedures. Audit, identify and manage all discrepancies to clear exceptions. Route collateral documentation and update system of record accordingly. Ship and track incoming and outgoing packages. Maintain excellent internal/external customer service. Use time efficiently and maintain accurate records. Include and/or inform appropriate people in decision-making process. Create, review, and revise documentation process according to standard operating procedures.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday 8 a.m. to 5 p.m. with the possibility of weekends.
Travel
No travel is expected for this position.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ensure file safety and inventory control
Inspect collateral files for required loan documentation
Review documentation for completeness and compliance
Manage file exceptions with appropriate operational department
Release files within timely manner
Maintain collateral tracking system
Provide exceptional customer service to all internal and external customers
Prepare and distribute data reports detailing collateral file activity
Provide daily support of operations and insight for process improvement
Offer special project assistance and other duties, as assigned
Detail oriented with focus on accuracy and quality work
Must have high level of organizational and follow-up skills
Diligent work ethic required; Ability to prioritize and manage multiple tasks effectively
Ability to work independently or in a group
Communicate/interact in a professional, concise, and positive manner with all customers
Basic computer skills, to include the ability to utilize multiple application programs and utilize search tools to find information. Accurate data entry and 10-key skills.
Proactively interface with management. Escalate issues or obtain input when necessary.
One year of loan processing experience in consumer finance/bank environment preferred
High school education or equivalent is required, some college preferred.
Date: 2014-03-21
Country: US
State: SC
City: Spartanburg
Postal Code: 29302

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