Sales Floor Assistant - Westgate Mall - Spartanburg
General DescriptionAs the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs.Primary
Responsibilities:
Customer Service & Sales Models and holds team accountable for delivering outstanding customer serviceActively listens to customer issues to resolve problemsDemonstrates WORTH behaviors consistentlyPartners with other team members when additional support is needed. Door to Floor / Restock / RFID & Inventory Works with Merchandise Supervisor to plan upcoming merchandise placement plansContributes to merchandise receipt and reverse logistics processesAssists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.)Contributes to the Shoe on Display restocking process, including mismates and stockroom organizationContributes to the restock program to identify replenishment opportunities. SET / Visual / Environment Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidanceIdentifies sell-through opportunities and remerchandise the selling floor to increase rate of saleHelps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environmentContributes to the execution of visual elements to support merchandising statementsResponsible for stockroom maintenance. Omnichannel (SVG 2-3 only) Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as neededContributes to Buy Online Pick Up In Store and Ship from Store processes as needed. General Operations Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activitiesAssists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTOs to ensure integrity of inventory and prevent shrinkParticipates in annual inventory processes. Performance Standards Supports company shrink and safety initiativesConsistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.Core Competencies & Accomplishments:
To achieve success at JCPenney, a Merchandise Assistant will possess the following:
Results Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.Ownership Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.Intensity Proactively find ways to improve the customer experience; show the confidence and courage to do whats right; take action with energy and urgency.What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays , and 401(k) with Company matchAll associates are eligible for an associate discount on JCPenney merchandiseFor paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar yearAll store hourly associates scheduled to work on a designated holiday will receive additional compensation For paid vacation days, as well as eligibility requirements for other benefits, please visit http:
//www.yourjcpbenefits.com https:
//nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.yourjcpbenefits.com%2F&data=05%7C02%7Cmajones%40jcp.com%7Ccedb78ab0d3344cf3b4c08dc00af3bf5%7C9c0ac0b90217468aa4322649cd6ed297%7C0%7C0%7C638385999822303145%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BFkjOakbUTH80brXU%2BgfmsOoU7Rx6v6Vp5rE1Z1HLwU%3D&reserved=0 /> Recommended Skills Customer Experience Customer Service Hardworking And Dedicated Maintenance Merchandising Problem Solving Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3w36k78n76s6kz069y', 'ExternalApply-j3w36k78n76s6kz069y'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Customer Service & Sales Models and holds team accountable for delivering outstanding customer serviceActively listens to customer issues to resolve problemsDemonstrates WORTH behaviors consistentlyPartners with other team members when additional support is needed. Door to Floor / Restock / RFID & Inventory Works with Merchandise Supervisor to plan upcoming merchandise placement plansContributes to merchandise receipt and reverse logistics processesAssists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.)Contributes to the Shoe on Display restocking process, including mismates and stockroom organizationContributes to the restock program to identify replenishment opportunities. SET / Visual / Environment Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidanceIdentifies sell-through opportunities and remerchandise the selling floor to increase rate of saleHelps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environmentContributes to the execution of visual elements to support merchandising statementsResponsible for stockroom maintenance. Omnichannel (SVG 2-3 only) Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as neededContributes to Buy Online Pick Up In Store and Ship from Store processes as needed. General Operations Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activitiesAssists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTOs to ensure integrity of inventory and prevent shrinkParticipates in annual inventory processes. Performance Standards Supports company shrink and safety initiativesConsistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.Core Competencies & Accomplishments:
To achieve success at JCPenney, a Merchandise Assistant will possess the following:
Results Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.Ownership Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.Intensity Proactively find ways to improve the customer experience; show the confidence and courage to do whats right; take action with energy and urgency.What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays , and 401(k) with Company matchAll associates are eligible for an associate discount on JCPenney merchandiseFor paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar yearAll store hourly associates scheduled to work on a designated holiday will receive additional compensation For paid vacation days, as well as eligibility requirements for other benefits, please visit http:
//www.yourjcpbenefits.com https:
//nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.yourjcpbenefits.com%2F&data=05%7C02%7Cmajones%40jcp.com%7Ccedb78ab0d3344cf3b4c08dc00af3bf5%7C9c0ac0b90217468aa4322649cd6ed297%7C0%7C0%7C638385999822303145%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2BFkjOakbUTH80brXU%2BgfmsOoU7Rx6v6Vp5rE1Z1HLwU%3D&reserved=0 /> Recommended Skills Customer Experience Customer Service Hardworking And Dedicated Maintenance Merchandising Problem Solving Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3w36k78n76s6kz069y', 'ExternalApply-j3w36k78n76s6kz069y'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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